Refund & Auto-Bill Policy

[CLIENT TO PROVIDE: Refund and Auto-Bill Policy — Unleashed Health RX to confirm exact cancellation, refund, and auto-billing terms. This page uses the shared legal layout and is ready to receive the finalized policy text.]

Important safety information

The assessment made available on the Unleashed Health Rx website does not create a doctor-patient relationship between the individual completing the assessment and Unleashed Health Rx.

Unleashed Health Rx, a network of US-licensed doctors that adhere to rigorous medical protocols designed for patient safety, has established exclusionary criteria to determine if an individual does not qualify for GLP-1s. The answers an individual provides to the Unleashed Health Rx assessment consequently determine if the individual is screened out of eligibility for GLP-1 medication, and a Unleashed Health Rx clinician will meet with an individual after checkout to determine if they qualify for a prescription. Unleashed Health Rx clinicians retain the decision to prescribe compounded GLP-1s to patients.

All claims and benefits on this website refer to self-reported data from GLP-1 customers on a treatment plan that includes compounded GLP-1 medications and consultations with medical professionals. Customers reported their weight on their initial medical intake questionnaire and every 3-4 weeks thereafter. Results from compounded medications found on the Unleashed Health Rx platform may vary and be affected by an individual's adherence to the program and their clinician's recommendations.

Compounded GLP-1s are prepared by licensed U.S. pharmacies. Although these pharmacies are regulated, the medications are not FDA-approved or evaluated for safety, efficacy, or quality. The decision to use compounded drugs is guided by the licensed provider's medical judgment, which is informed by a telehealth consultation and medical history.

We encourage all prospective users of compounded medications to speak with their provider about the specific risks and benefits that may come with the use of compounded medication. Unleashed Health Rx does not produce compounded medications, and individuals may receive medication that looks different than what is portrayed on the website.

Medical provider partners

We are partnered with DrTelx (drtelx.com), an independent telehealth medical group whose providers are licensed in the states where we offer care. We work exclusively with licensed U.S. pharmacies that meet rigorous regulatory and quality standards. Our pharmacy partners include EPIQ Scripts, Foothills Pharmacy, and Emerald Compounding Pharmacy. Every pharmacy in our network is licensed in the states where it dispenses, accredited by the National Association of Boards of Pharmacy (NABP), and board-certified. All prescriptions are filled and shipped by these licensed U.S. pharmacies in compliance with applicable state and federal law.

States served

Our telehealth services are available to patients located in all 50 U.S. states and the District of Columbia. All consultations are conducted by licensed U.S. healthcare providers, and all prescriptions are dispensed by licensed U.S. pharmacies. Treatment is only provided where clinically appropriate and permitted by applicable state and federal law. Availability of specific medications may vary by state based on state regulations and provider licensure.

Asynchronous (online questionnaire) care is available in the following 44 states: AK, AL, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KY, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, WI, WY.

A live (synchronous) consultation with a provider is required before treatment in these 7 jurisdictions: District of Columbia (DC), Kansas (KS), Louisiana (LA), Mississippi (MS), New Mexico (NM), Rhode Island (RI), West Virginia (WV).